What is Erazor AI's refund policy?

Erazor AI offers a 7-day money-back guarantee on all paid subscription plans. If you're not satisfied with your purchase, you can request a full refund within 7 days of your initial subscription purchase or renewal.

How do I request a refund?

To request a refund, email support@erazor.app with 'Refund Request' in the subject line and include your account email. We'll process your refund within 3-5 business days.

How long does it take to receive a refund?

Once your refund request is approved, it typically takes 3-5 business days to process. The refund will be issued to your original payment method, and it may take an additional 5-10 business days for the credit to appear in your account depending on your bank or payment provider.

Are used credits refundable?

No, credits that have already been used to process images are non-refundable. However, if you have technical issues preventing service usage, please contact support for assistance.

Can I get a refund after 7 days?

Refund requests made after the 7-day window are generally not eligible for refunds. However, if you experienced technical issues that prevented service usage, please contact our support team to discuss your situation.

Refund Policy - 7-Day Money-Back Guarantee | Erazor AI Image Editor

Overview

At Erazor AI, we stand behind the quality of our AI-powered image processing services. We want you to be completely satisfied with your experience, which is why we offer a straightforward 7-day money-back guarantee on all paid subscription plans. This policy outlines the terms, conditions, and process for requesting refunds.

7-Day Money-Back Guarantee

We offer a full refund within 7 days of your subscription start date, no questions asked. This guarantee applies to:

First-time subscription purchases (Pro, Business, Enterprise plans)
Annual subscription renewals within 7 days of the renewal date
Monthly subscription renewals within 7 days of the renewal date
Plan upgrades within 7 days of the upgrade date

If you're not completely satisfied with Erazor AI for any reason, simply contact us within 7 days and we'll process your refund promptly.

How to Request a Refund

Requesting a refund is simple and straightforward:

Send an email: Contact us at support@erazor.app or billing@erazor.app
Include key information: Use "Refund Request" in the subject line and provide your account email address
Optional feedback: While not required, we appreciate feedback on why you're requesting a refund to help us improve
Receive confirmation: Our support team will confirm receipt of your request within 24 hours
Refund processed: Once approved, refunds are processed within 3-5 business days to your original payment method

Note: Depending on your bank or payment provider, it may take an additional 5-10 business days for the refund to appear in your account.

Refund Eligibility Criteria

Eligible for Refund

Refunds are available for the following situations:

First-time subscribers within 7 days of initial purchase
Subscription renewals within 7 days of the renewal date
Plan upgrades within 7 days of upgrade
Technical issues that prevent service usage (documented with support)
Billing errors or duplicate charges
Service not meeting advertised capabilities
Account suspended due to payment processing issues

Not Eligible for Refund

The following are not eligible for refunds:

Credits or processing allowances that have already been used
Refund requests made after the 7-day eligibility window
Accounts terminated due to Terms of Service violations
Pay-per-image purchases (one-time processing fees)
API usage fees after images have been processed
Promotional or discounted subscriptions (unless stated otherwise)
Third-party integration or marketplace purchases

Subscription Cancellation

You can cancel your subscription at any time:

Cancel anytime: Go to your account settings → Billing → Cancel Subscription
Access until period ends: You'll retain access to paid features until the end of your current billing period
No automatic renewal: Your subscription won't renew after cancellation
Unused credits: Any unused credits will expire at the end of the billing period
Reactivation: You can reactivate your subscription at any time

Important: Canceling your subscription is different from requesting a refund. If you cancel within the 7-day window and want a refund, you must explicitly request one via email.

Processing Time and Payment Methods

Refund Processing Timeline

Email response: Within 24 hours of your refund request
Approval and processing: 3-5 business days after approval
Bank/card processing: Additional 5-10 business days depending on your financial institution

Payment Method Specifics

Credit/Debit Cards: Refunds are issued to the original card used for payment
PayPal: Refunds are returned to your PayPal account
Bank Transfers: Please provide bank details for direct refund
Expired Cards: Contact your bank if your card has expired; they can redirect the refund

Partial Refunds and Pro-Rated Credits

In certain circumstances, we may offer partial refunds:

Service Disruptions: If our service experiences significant downtime, we may offer pro-rated credits or partial refunds
Plan Downgrades: When downgrading mid-cycle, unused time may be credited toward the lower-tier plan
Account Issues: Case-by-case evaluation for unique circumstances

Partial refunds are evaluated on a case-by-case basis. Please contact our support team to discuss your specific situation.

Special Circumstances and Exceptions

Technical Issues

If you experience technical problems that prevent you from using our service:

Contact our support team immediately to document the issue
We'll work to resolve the problem as quickly as possible
If the issue cannot be resolved, you may be eligible for a refund regardless of the 7-day window
Provide screenshots, error messages, and browser/system details to expedite resolution

Duplicate Charges or Billing Errors

If you notice duplicate charges or billing errors:

Report the issue to billing@erazor.app within 30 days
Provide transaction details and proof of duplicate charges
We'll investigate and process refunds for confirmed errors within 48 hours
Duplicate charges are refunded regardless of the 7-day policy

Unauthorized Charges

If you believe your account was charged without authorization, contact us immediately at support@erazor.app. We take security seriously and will investigate all claims of unauthorized access or charges.

Our Commitment to Customer Satisfaction

At Erazor AI, we're committed to providing exceptional service and value to our customers. Our refund policy reflects this commitment:

Fair and Transparent: Clear terms with no hidden conditions
Quick Processing: Fast turnaround on refund requests
Customer-First Approach: We evaluate special circumstances individually
Continuous Improvement: Your feedback helps us improve our service

We believe in earning your business every day, not just on the day you subscribe. If we're not meeting your expectations, we want to know about it and make it right.

Changes to This Refund Policy

We may update this refund policy from time to time to reflect changes in our services, legal requirements, or business practices. Any changes will be posted on this page with an updated "Last updated" date. Material changes will be communicated to active subscribers via email. Your continued use of our service after changes are posted constitutes acceptance of the updated policy.

Questions or Concerns?

If you have any questions about our refund policy or need assistance with a refund request, please don't hesitate to contact us:

Email: support@erazor.app (General inquiries)
Billing: billing@erazor.app (Refund requests)
Response Time: Within 24 hours (business days)

Our support team is here to help ensure you have a positive experience with Erazor AI, whether that means helping you get the most out of our service or processing your refund request promptly and professionally.